You accept to adhere to these terms and conditions by accessing or using the services of alkatoomcleaningservices.com. The terms apply to all types of users, both residential and commercial clients in Dubai. You should not use our services if you do not concur with anything. We can revise such terms as necessary without any prior notice. You have to visit this page frequently. These words constitute the agreement under the seal between you and our company.

Scope of Services

Our services are cleaning and AC related as per our site. Service offerings are residential, commercial and technical cleaning services. The services are provided according to the agreed scope when a booking is made. Any other work requested can be billed independently. We expect to provide services as stated and some small deviations can take place. The availability of the service can be conditional on its location and time.

Booking and Scheduling

Any reservations should be made via our official contacts. Customers need to give the correct information during service booking. The timing of the service is based on availability and workload. Your booking will be confirmed, and then we will send our team. Any delays could be caused by traffic or unexpected circumstances. The customers are supposed to make sure that the service place is available when the time is due. Missed appointments may result in rescheduling or additional charges.

Pricing and Payments

The prices can be differentiated based on the type of service, the size, and the condition. Unless otherwise stated, payment should be made on completion. We receive payments using authorized channels. Other services demanded in the course of the employment can attract additional fees. Late payment can lead to the loss of service. We can change the prices anytime.

Customer Responsibilities

The customers should offer secure and convenient working conditions. Any precious or delicate merchandise must be locked up prior to the onset of service. Specific cleaning or AC tasks should be clearly instructed. Any risk or hazards should be revealed beforehand. Customers ought to have utilities such as electricity and water. The service completion may be affected by delays due to customer-side problems. The problems that arose due to the insufficiency of information are not our responsibility.

Service Limitations

We offer our services at alkatoomcleaningservices.com under visible and accessible conditions. We cannot promise that we will remove permanent stains or damage. Some of these areas cannot be serviced for safety reasons. The condition of the property may have different results. Pre-existing damages and faults are not our liability. Research on specific treatment can take extra time or money.

Cancellation and Rescheduling

In case of cancellation or rescheduling, customers need to give us notice. We are flexible, and we rely on the availability of the schedule. Cancellations will be done on a case-by-case basis in case of an emergency. Cancellations (Repeating) can have an impact on future bookings. We have the right to cancel services in some circumstances. Any relevant fees will be explained effectively.

Liability and Damages

We take reasonable care while delivering our services. Any damage should be reported once the services are completed. Delayed claims might not be regarded as valid. We are only liable to the extent of service delivery. We do not cause indirect or consequential loss. Liability doesn’t cover damages that existed before the event being discussed.

Data Usage and Privacy.

We only gather the required customer details to deliver services. Your data is kept secure and not shared without consent. The information is utilized in communication, booking, and improvement of the services. We observe the best procedures to ensure your personal data is safeguarded. There is an agreement among the customers to submit correct and updated information. We may contact you regarding your service or feedback. Your privacy is valued and managed carefully.